Executive Development Programme in IT Infrastructure Library (ITIL)
-- ViewingNowThe Executive Development Programme in ITIL (IT Infrastructure Library) certification course is a critical programme for IT professionals seeking to enhance their knowledge and skills in IT service management. This course focuses on the best practices and frameworks necessary to deliver efficient and effective IT services, aligning them with business needs and improving overall IT infrastructure.
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تفاصيل الدورة
• ITIL Foundation: This unit covers the basics of ITIL, including its key principles and terminology. It serves as the foundation for the entire Executive Development Programme.
• ITIL Service Lifecycle: This unit covers the five stages of the ITIL Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. It provides a comprehensive overview of the entire lifecycle and how its different stages interact with each other.
• ITIL Service Strategy: This unit focuses on the first stage of the ITIL Service Lifecycle: Service Strategy. It covers topics such as service portfolio management, financial management, and demand management.
• ITIL Service Design: This unit focuses on the second stage of the ITIL Service Lifecycle: Service Design. It covers topics such as service level management, capacity management, availability management, and IT service continuity management.
• ITIL Service Transition: This unit focuses on the third stage of the ITIL Service Lifecycle: Service Transition. It covers topics such as change management, release management, and knowledge management.
• ITIL Service Operation: This unit focuses on the fourth stage of the ITIL Service Lifecycle: Service Operation. It covers topics such as incident management, problem management, and event management.
• ITIL Continual Service Improvement: This unit focuses on the final stage of the ITIL Service Lifecycle: Continual Service Improvement. It covers topics such as CSI approach, CSI registers, and seven-step improvement process.
• ITIL Best Practices: This unit covers the best practices of ITIL, including its guiding principles, its approach to improvement, and its key concepts. It provides practical guidance on how to apply ITIL in real-world situations.
• ITIL Tools and Technologies: This unit covers the various tools and technologies that are used in ITIL, including ITIL software, ITIL processes, and ITIL governance. It provides a detailed overview of how these tools and technologies can be used to support ITIL implementations.
• ITIL Implementation and Management: This unit covers the
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- 2-3 ساعات في الأسبوع
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