Masterclass Certificate in CRM: Boosting Sales
-- ViewingNowThe Masterclass Certificate in CRM: Boosting Sales course is a comprehensive program that equips learners with essential skills for sales growth and customer relationship management. This course emphasizes the importance of CRM in today's business landscape, where building and maintaining strong customer relationships is critical for success.
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โข Unit 1: Introduction to CRM - CRM Overview, Importance of CRM in Business, CRM Types, CRM Benefits
โข Unit 2: CRM Strategy - CRM Strategy Development, CRM Goals, CRM Implementation Plan
โข Unit 3: Data Management in CRM - Data Collection, Data Analysis, Data Management Tools
โข Unit 4: Sales Forecasting - Sales Trends, Forecasting Techniques, Sales Projections
โข Unit 5: Customer Segmentation - Segmentation Strategies, Segmentation Criteria, Segmentation Tools
โข Unit 6: Lead Generation and Management - Lead Generation Techniques, Lead Conversion, Lead Nurturing
โข Unit 7: Sales Pipeline Management - Sales Stages, Pipeline Management, Sales Metrics
โข Unit 8: Customer Relationship Management - Customer Engagement, Customer Retention, Customer Service
โข Unit 9: CRM Analytics - Data Visualization, Sales Reporting, Performance Analysis
โข Unit 10: CRM Integration and Automation - CRM Integration with Other Systems, CRM Automation, Workflow Management
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