Executive Development Programme in Innovative Service Design
-- ViewingNowThe Executive Development Programme in Innovative Service Design is a certificate course designed to empower professionals with the skills to create customer-centric services. In today's experience-driven economy, there's an increasing demand for experts who can design and deliver innovative services that meet and exceed customer expectations.
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โข Service Design Thinking: Understanding the customer-centric approach to innovative service design, including empathy, ideation, and prototyping.
โข User Research and Experience Design: Conducting user research, creating personas, and designing user experiences to meet customer needs.
โข Service Blueprinting: Mapping out the customer journey, identifying touchpoints, and designing service processes.
โข Prototyping and Iterative Design: Creating prototypes, testing, and iterating to improve service design.
โข Co-creation and Collaboration: Collaborating with customers, stakeholders, and cross-functional teams to co-create innovative services.
โข Service Innovation and Strategy: Developing a service innovation strategy and aligning it with business goals.
โข Digital Service Design: Designing digital services, incorporating emerging technologies, and creating a seamless digital experience.
โข Metrics and KPIs for Service Design: Measuring the success of service design initiatives with appropriate metrics and KPIs.
โข Change Management and Implementation: Managing change, implementing service design initiatives, and measuring their impact.
Please note that this list is not exhaustive, and the actual course content may vary based on the needs of the target audience and the goals of the programme.
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