Executive Development Programme in Powering Service Innovation
-- ViewingNowThe Executive Development Programme in Powering Service Innovation is a certificate course designed to equip learners with essential skills for career advancement in the dynamic service industry. This program emphasizes the importance of service innovation in today's business landscape, where customer expectations are constantly evolving.
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GBP £ 140
GBP £ 202
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⢠Service Innovation Foundation: Understanding the concept of service innovation, its importance, and the drivers that power it. Exploring the differences between product and service innovation.
⢠Customer Experience and Co-creation: Delving into the role of customer experience in service innovation. Learning about the concept of co-creation and its role in shaping innovative services.
⢠Service Design Thinking: Exploring the principles of design thinking and how they can be applied to service innovation. Understanding the service design thinking process and its stages.
⢠Digital Transformation and Service Innovation: Examining the impact of digital transformation on service innovation. Understanding how digital technologies can be used to power innovative services.
⢠Innovation Strategies: Learning about different innovation strategies that can be employed to drive service innovation. Understanding the role of leadership in driving innovation.
⢠Innovation Culture: Exploring the importance of a strong innovation culture in driving service innovation. Understanding how to create and foster an innovation culture within an organization.
⢠Service Innovation Metrics: Learning about the key metrics that can be used to measure service innovation. Understanding how to track and evaluate the success of service innovation initiatives.
⢠Innovation Project Management: Understanding the principles of project management in the context of service innovation. Learning how to manage and execute service innovation projects effectively.
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