Executive Development Programme in MBA: Service Excellence
-- ViewingNowThe Executive Development Programme in MBA: Service Excellence is a certificate course designed to enhance the skills of professionals in the service industry. This program emphasizes the importance of service excellence, customer experience management, and service innovation in today's competitive business landscape.
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ใณใผใน่ฉณ็ดฐ
โข Service Strategy & Management
โข Customer Relationship Management (CRM)
โข Multi-channel Service Delivery
โข Service Blueprinting & Process Design
โข Quality Management in Service Excellence
โข Service Metrics & Performance Measurement
โข Employee Engagement & Training
โข Innovation in Service Design & Delivery
โข Service Recovery & Customer Satisfaction
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