Executive Development Programme in MBA: Service Excellence

Name: Executive Development Programme in MBA: Service Excellence
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The Executive Development Programme in MBA: Service Excellence is a certificate course designed to enhance the skills of professionals in the service industry. This program emphasizes the importance of service excellence, customer experience management, and service innovation in today's competitive business landscape.

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AboutThisCourse

With the increasing demand for exceptional customer service across industries, this course is crucial for career advancement. It equips learners with essential skills such as strategic thinking, problem-solving, and leadership, enabling them to deliver superior service and drive business growth. The program combines theoretical knowledge with practical application, providing learners with real-world scenarios and case studies. This hands-on approach ensures that learners are well-prepared to handle service excellence challenges in their professional roles. By the end of this course, learners will have a comprehensive understanding of service excellence and its impact on business success. They will be able to implement effective service strategies, lead service teams, and drive service innovation, making them valuable assets in any service-oriented organization.

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CourseDetails

• Service Strategy & Management
• Customer Relationship Management (CRM)
• Multi-channel Service Delivery
• Service Blueprinting & Process Design
• Quality Management in Service Excellence
• Service Metrics & Performance Measurement
• Employee Engagement & Training
• Innovation in Service Design & Delivery
• Service Recovery & Customer Satisfaction

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN MBA: SERVICE EXCELLENCE

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London School of International Business (LSIB)

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05 May 2025

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